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Customer Service Representative

Location: Cleveland, OH, United States
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Description

Who We Are:   

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.  

IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.  

Responsibilities and Expectations:  

We are seeking a Customer Service Rep to assist our Service Center in providing efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquires and ensure customer satisfaction, and managing various customer and sales-related tasks, including order processing and handling complaints. Responsibilities may include: 

  • Provide customer service for timely and cost-effective completion of all customer service-related paperwork of incoming orders through involving.  
  • Act as a technical resource to address and resolve inquires and problems 
  • Supports the outside sales organization and OEM partners with inquires, quotes, vendor management, customer expectations for total satisfaction and ownership of clients.  
  • Responsible for order taking, processing, investigation and resolution of customer complaints and coordination of customer service objectives with shop operations. 
  • Provide customer and sales correspondence, the tracing of shipments, order processing customer credits and inventories. 
  • Reviews technical requirements of incoming purchase orders and translates into instructions on work plans and internal order documents. 
  • Prepares internal material requisition for purchase of materials and services related to order completion. 
  • Complete special price quotations and bids from sales personnel. Work closely with customers to ensure satisfaction. 

Qualifications and Competencies:  

  • Sharp analytical thinking and reasoning abilities 
  • Proficient with Microsoft Office 
  • Ability to analyze and interpret data and take appropriate action 
  • Must be extremely detail-oriented with sound problem-solving skills 
  • Ability to prioritize and maintain high degree of organization 
  • Excellent time management 
  • Ability to communicate technical data in a clear and concise manner 
  • Poses excellent written and verbal skills  
  • Prefer 5+ years of technical sales or customer service, or similar experience 
  • Experience in motor repair or related industry 
  • Experience interpreting and understanding profit and loss statements

Benefits:   

  • Paid Time Off (PTO)
  • 401k Employer Match
  • On-the-job training
  • Tuition Reimbursement Program 
  • Medical, Dental and Vision plans
  • And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. 

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively. 

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