Field Service Coordinator

Who We Are:  

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical, and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement. 

IPS defines world-class electric motor and generator repair every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. 

Key Responsibilities and Expectations:

Integrated Power Services (IPS) is looking for a dedicated Field Service Administrative Coordinator. The Field Service Administrative Coordinator will have the responsibility for administrative support of the field service effort across the region. This position will also support the field service lead technician and/or regional manager in customer planning and follow up. 

• Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce
• Ensure the customer, industry and IPS training requirements are maintained for all team members.   
• Ability to schedule field service projects by evaluating the calendars of the necessary field service technicians, and communicate with all those involved
• Perform VOC review with customers to continuously improve customer experience and drive value for IPS
• Create quotes for Field Service Manager/lead technician, AGM review
• Ensure pricing and work order is correct before sending to Sales department for review
• Ability to ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers
• Schedule and coordinate safety training
• Ensure daily, weekly, monthly, and annual inspections and audits are completed
• Re-enforce the safety policies, guidelines, and procedures
• Ensure the field service reports are completed and delivered to customers in a timely manner
• Maintain relevant logs and documentation
• Work with customer and seller to receive PO for jobs
• Process job cost detail report when job is completed, labor, labor, materials, verify all reports, required data is documented and saved on server.
• Work with financial coordinator for invoicing.

Qualifications and Competencies:

• Technical background with electrical and/or mechanical products preferred.
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred.
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers.
• Critical attention to detail
• Excellent communication skills, both oral and written.
• Ability to understand, perform and retain various job-related training.
• Flexible with hours, overtime, and some weekend work.
• Proficient in MS Office suite 

Benefits:  

• Paid Time Off
• 401k Employer Match
• On-the-job Training
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Safety shoe & glasses reimbursement
• And more!

 IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.  

Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.

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