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Customer Service Rep

Location: Wichita, KS, United States
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Description

Who We Are:  

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement. 

IPS defines world-class electric motor and generator repair every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit. 

Key Responsibilities and Expectations:  

Integrated Power Services is seeking a Customer Service Representative to assist the Wichita Service Center in providing efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquiries and ensure customer satisfaction, and managing various customer and sales-related tasks, including order processing and handling complaints. Responsibilities include:

  • Provide efficient customer service to ensure timely and cost-effective completion of all customer-related paperwork for incoming orders.
  • Act as a technical resource, addressing and resolving inquiries and problems.
  • Support outside sales organization and OEM partners by handling inquiries, quotes, vendor management, and ensuring customer expectations for total satisfaction.
  • Take responsibility for order processing, investigation, resolution of customer complaints, and coordination of customer service objectives with shop operations.
  • Handle customer and sales correspondence, trace shipments, process orders, manage customer credits, and oversee inventories.
  • Review technical requirements of incoming purchase orders and translate them into instructions on work plans and internal order documents.
  • Prepare internal material requisitions for the purchase of materials and services related to order completion.
  • Complete special price quotations and bids in collaboration with sales personnel, ensuring close communication with customers to ensure satisfaction.
  • Interpret and ensure compliance with operating policies and procedures.
  • Proactively address customer service activities for timely and cost-effective completion of all related tasks.
  • Act as a technical resource to resolve inquiries and problems promptly.
  • Support outside sales organization and OEM partners.
  • Review technical requirements of incoming purchase orders and translate them into work plan instructions and internal order documents.
  • Prepare internal material requisitions for the purchase of materials and services related to order completion.
  • Complete special price quotations and bids.
  • Proactively suggest and present ideas to improve operations, drive margin improvement, streamline the quoting process, accelerate approval to ship, and enhance the overall customer experience.
  • Maintain an in-depth understanding of products, services, and competitors, leveraging knowledge to contribute to IPS business growth.
  • Take responsibility for key customer-facing metrics, including quality, time to quote, approval to ship, and ship to invoice.
  • Utilize CIPS tools and processes.

Qualifications and Competencies: 

  • Sharp analytical thinking and reasoning abilities 
  • Proficient with Microsoft Office 
  • Ability to analyze and interpret data and take appropriate action 
  • Must be extremely detail-oriented with sound problem-solving skills 
  • Ability to prioritize and maintain high degree of organization 
  • Excellent time management 
  • Ability to communicate technical data in a clear and concise manner 
  • Poses excellent written and verbal skills  
  • Prefer 5+ years of technical sales or customer service, or similar experience 
  • Experience in motor repair or related industry 
  • Experience interpreting and understanding profit and loss statements 

 

Benefits:  

  • Paid Time Off (PTO)
  • 401k Employer Match
  • Bonus Incentives 
  • Tuition Reimbursement Program 
  • Medical, Dental and Vision plans
  • Employee Assistance Program (EAP) 
  • And more!

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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