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Customer Service Coordinator

Location: Orlando, Florida, United States
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Description


Who We Are:  

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical, and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement. 

IPS defines world-class electric motor, and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, the Entrepreneurial Spirit. 

Responsibilities and Expectations: 

  • Perform buying and customer service duties for incoming orders and inquiries.  
  • Act as a technical resource to address and resolve inquiries and problems when required. 
  • Supports the outside sales organization and OEM partners with quotes, vendor management, and customer expectations for total satisfaction and ownership of clients.  
  • Responsible for order taking, processing, investigation, and resolution of order issues.
  • Coordination of customer service objectives with distribution operations. 
  • Provide customer and sales correspondence, the tracing and expediting of shipments, and inventory management. 
  • Complete special price quotations and bids from sales personnel. Work closely with customers to ensure satisfaction. 
  • Some evening and weekend support may be required in critical situations.

Qualifications and Competencies: 

  • Prefer 2+ years of technical sales or customer service, buyer, or similar experience 
  • Prefer experience in the electrical/mechanical industry 
  • Sharp analytical thinking and reasoning abilities 
  • Ability to analyze and interpret data and take appropriate action 
  • Must be extremely detail-oriented with sound problem-solving skills 
  • Ability to prioritize and maintain a high degree of organization 
  • Excellent time management 
  • Ability to communicate technical data in a clear and concise manner 
  • Poses excellent written and verbal skills  
  • Proficient with Microsoft Office 
  • SCMP designation a plus
  • Benefits:  
  •          Paid Time Off (PTO)
  •          RRSP Employer Matching program
  •          Bonus Incentives 
  •          Tuition Reimbursement Program 
  •          Medical, Dental and Vision plans
  •          Employee Assistance Program (EAP) 
  •          And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

 

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