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Technical Trainer

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Location: Greenville, SC, United States
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Description

Who We Are:  

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement. 

IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit. 

Responsibilities and Expectations: 

The Technical Trainer responsibility is to increase the technicians’ knowledge of the product, general and specific equipment, and repair procedures to reach the highest quality level of repairing activities. Moreover, they must provide the technicians attending the courses with a methodical approach to repair and problem solving as they approach their daily positions.

  • Provide training, guidance, and leadership for new training specialists.
  • Develop performance assessments and testing materials.
  • Manage trainees and communicate effectively with area management on trainee performance.
  • Develop and deliver technical training programs to both internal and external stakeholders both in person and remotely.
  • Develop and maintain comprehensive technical knowledge of IPS systems and products.
  • Create engaging and interactive training materials, including presentations, manuals, and online resources.
  • Assess training needs and customize programs to meet specific requirements.
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
  • Ensure the quality and consistency of course content throughout a course life cycle.
  • Provide technical support and troubleshooting assistance to trainers.
  • Collaborate with subject matter experts to ensure accuracy and relevance of training content.
  • Stay up to date on the latest industry trends and technologies to enhance training programs.
  • Lead, plan and prioritize training projects, including all timely deliverables in a training project to include facilitating technical and non-technical training to employees, business partners, external customers, and other audiences.
  • Responsible for all timely deliverables in a training project to include facilitating technical and non-technical training to employees, business partners, external customers, and other audiences.
  • Follow project methodology in the development of trainee and/or training performance assessments and testing materials.
  • Update and maintain the LMS with current training programs, schedules, and participant records.
  • Provide support to users experiencing difficulties with the LMS.
  • Collect feedback from training participants and trainers to assess the effectiveness of training. Compile and present reports on training attendance, feedback, and evaluations.
  • Analyze, identify, and develop training solutions using blended learning techniques and innovative technology/tools to meet business goals.
  • Gather data from quality audits and team development surveys and incorporates in training deliveries.
  • Evaluate various training trends, techniques, and/or programs. Performs other tasks as needed to support the training area to include but not limited to maintenance of training database, reports, assessments, etc.
  • Perform other tasks as needed to support the training area to include, but not limited to, maintenance of training database, reports, and assessments.
  • Evaluate various training trends, techniques and/or programs.

Qualifications and Competencies: 

  • Excellent communication skills and interpersonal skills.
  • Strong customer service orientation with the ability to effectively address trainee needs and concerns.
  • Continuous improvement and strong entrepreneurial mindset.
  • Well-developed technical and systematic proficiency.
  • Excellent time management skills.
  • Strong research, planning and data gathering and analysis skills.
  • Strong organizational skills necessary to schedule, prioritize and complete work assignments.
  • Ability to acquire deep knowledge for multiple lines of business and job functions.
  • Ability to acquire an understanding of the complex technical environment of the organization.
  • Able to perform job responsibilities with little to no management supervision.
  • Demonstrate skills in training material development and classroom presentations to large groups and a variety of audiences.
  • Understand Adult Learning Principles and appropriate learning development methodologies.
  • Strong MS Office Suite and Windows operating system knowledge
  • Digital content development experience would be favorable.

Education:

  • Technical degree/certification or bachelor’s degree or associate degree in human resources, organizational development, project management or education.
  • Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience

Benefits:  

  • Paid Time Off (PTO)
  • 401k Employer Match
  • Bonus Incentives 
  • Tuition Reimbursement Program 
  • Medical, Dental and Vision plans
  • Employee Assistance Program (EAP) 
  • And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

 

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