Operations Manager

Who We Are:   

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.  

IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.  

Responsibilities and Expectations:  

The Operations Manager plays a crucial role in enhancing continuous improvement and ensuring customer satisfaction by overseeing the deployment framework of IPS. This framework encompasses the Continuous Improvement Process Solution (CIPS) and involves managing various aspects such as customer satisfaction, quality, safety, productivity, and employee relations within an Electric Motor and Generator repair facility. In this role, the Operations Manager is accountable for effectively managing supervisors, leads, technicians, equipment, and materials to attain both daily and long-term production objectives. This position is highly visible and impactful, offering the successful candidate the opportunity to significantly contribute to the future success and growth of the organization. Responsibilities include:  

• Guide hourly workers to prioritize safety, actively engaging in site-specific safety audits, incident reporting, training, Job Hazard Analysis, LOTOs, housekeeping, and inspection activities
• Strategize and oversee the operations of a service facility for the manufacturing, repair, and rebuilding of electrical power products
• Implement accountability measures across all levels through consistent record-keeping, training, and regular one-on-one cadence meetings with each employee
• Identify Most Important Things (MITS) for individual employees and provide coaching to help them achieve their goals
• Foster a culture of teamwork and collaboration by encouraging, supporting, and enabling shop staff through servant leadership, actively listening to input from the skilled workforce, and building a unified OneIPS culture between management and hourly employees
• Direct involvement in critical customer jobs, scheduled shutdowns, or motor repair issues as needed.
• Plan, direct, and coordinate hourly labor requirements on the shop floor to support tear downs, inspections, production repair jobs, and field service jobs
• Participate in day-to-day management, taking ownership of the labor component and participating in planning labor to support the production schedule, considering overtime rush jobs and vacation schedules
• Engage in cross-training within other functions of the management team and maintain responsibility for labor, consumable supplies, and cost control
• Develop and evaluate project-specific work plans and customer communication reporting requirements
• Coordinate customer job inspection visits to ensure work is performed safely, on schedule, and meets specifications
• Ensure compliance with customer requirements such as inspections, data collection, and delivery of materials
• Assist in coordinating service center certification audits for customers
• Lead the ongoing development of the Quality Program by providing support and development of documentation, work instructions, and process standards as needed, and improving existing processes
• Support a focus on quality for high-risk jobs due to complexity, infrequency, or skill set of the team
• Coordinate manpower development, including assistance with hiring required skills, training, new hire orientation plans, employee performance reviews, and employee health and safety
• Lead efforts to enhance Key Customer Facing Metrics (Quality, Time to Quote, Approval to Ship, Ship to Invoice) and Key IPS Metrics (Safety, Margin Performance vs. Work Plans, Labor Utilization, Direct and Indirect Costs)

Qualifications and Competencies:  

• Bachelor’s degree in Engineering or Industrial Technology with a focus in the electrical or mechanical services, or equivalent experience required  
• Minimum of 5 years’ technical experience in manufacturing or motor/pump repair facility required  5+ years managing repair/service operations in similar industry preferred  
• Generator, electric motor repair or rotating equipment product lines preferred  
• Microsoft Projects and/or other scheduling & planning experience required  
• Exposure to continuous improvement operating cultures (Lean, 5S, Safety, High Engagement Work Systems) preferred
• Working knowledge of safety standards and environmental regulations within a similar industry required  
• Familiarity with the ISO 9001: 2018, WPH&S, CSA and EASA standards required  

• Energetic, outgoing, forward-thinking, and creative individual with high ethical standards and an appropriate professional image  
• Articulate and approachable individual who can relate to people at all levels of an organization and possesses excellent communication skills  
• Problem solver who works to overcome the obstacles that may prevent the business from reaching its goals  
• Strategic visionary with sound technical skills, analytical ability, good judgment, and strong operational focus  
• Well-organized and self-directed individual who is a team player  
• Balanced approach to leading with a servant leadership mindset and a competitive spirit to deliver results  
• Ability to work the necessary hours to meet customer requirements  

Benefits:   

• Bonus program
• Pension Employer Match
• Tuition Reimbursement Program 
• Medical, Dental and Vision benefits plan
• Safety shoe & glasses reimbursement
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.