Shared Services Administrator

Who We Are:   

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.  

IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.  

Responsibilities and Expectations:  

The Shared Services Administrator will be responsible for the management of routing all items, including directing emails to the appropriate teams for resolution and to assist in resolution of items. This role will also be expected to assist with communication between the departments and improve the customer service that is provided to internal and external customers. 

• Provide support to vendors and customers both internal and external by managing a series of email inboxes.
• Routing and responding to email queries based on the area of responsibility within the shared services team.
• Provide necessary documentation from document database based on vendor or customer request, including vendor packets, updated ACH inquiries and other areas where needed.
• Develop and maintain templated responses for general questions to ensure consistency in communications.
• Organize, file, and tag emails for easy searching for reference and record keeping.
• Track and follow up on open issues to make sure no applicants, vendors, or customer issues are left unresolved.
• Assist with research of unpaid invoices and cash application issues.
• Where appropriate, actively participate in internal meetings to support the shared services team and its efforts.
• Recognize and prioritize issues that require immediate escalation for management attention.
• Provide regular input and ideas that will contribute to continuous improvement of processes.
• Contribute to and support processes between teams to identify opportunities and drive collaborative efforts.
• Identify and track issues and trends with communications, both internal and external, and discuss with leadership.

Benefits:   

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives 
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP) 
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. 

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively. 

#LI-CL1