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Regional Field Service Manager

Location: La Porte, TX, United States
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Description

Who We Are:

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.

IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.

Responsibilities and Expectations:

Regional Field Service Manager is responsible for the rapid growth of new and existing IPS Field Service business in the region. As the Regional Field Service Manager, you will utilize Continuous Process Solution (CIPS) tools and apply the principals of Servant Leadership to achieve objectives and ensure an Unmatched Customer Experience (UCE).Provide mechanical services on electric motor repairs and rebuild electrical power products.

  • Develop a growth-oriented business plan for the region, which includes utilization of current and new technologies, deployment strategies and action plans for aggressive growth
  • Accountable for execution of regional field service annual operating plan against budgets
  • Ensure new business opportunities are in alignment with established financial goals
  • Manage and direct field service deployment, utilizing regional and, when necessary, national resources
  • Demonstrate an entrepreneurial skill set with the measurable development of new field service business opportunities
  • Ensure an Unmatched Customer Experience through frequent contact with regional customers- keeping them informed of new products, new services and responding to inquiries
  • Partner with service center leaders to manage and direct the regional field service organization and marketing efforts
  • Coach, train and support professional growth and development of field service engineers and technicians the region.
  • Develop business plans with each service center that outline volume, growth objectives, specific target accounts and focus areas
  • Ensure pricing is consistent with market levels and company objectives by working with local, regional and company-wide resources
  • Support and utilize CIPS tools and processes
  • Promote safety-first culture

Qualifications and Competencies:

  • 10 + years of field service experience
  • Knowledge of motor repair, field service and related product lines
  • Prior management experience preferred
  • Experience quoting projects and preparing business plans
  • Ability to work in a fast-paced environment and apply strong analytical problem-solving dynamics in a continuous improvement environment
  • Strong verbal and written communication skills
  • Customer focused with professional, effective communication
  • Strong verbal and written communication skills
  • Strong computer skills
  • Valid Drivers License with acceptable driving record

Benefits:

  • Paid Time Off (PTO)
  • 401k Employer Match
  • Bonus Incentives
  • Tuition Reimbursement Program
  • Medical, Dental and Vision plans
  • Employee Assistance Program (EAP)
  • And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.

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