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Service Manager

Location: Theodore, AL, United States
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Description

Who We Are:  

 

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement. 

 

IPS defines world-class electric motor and generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit. 

 

Key Responsibilities and Expectations: 

 

Establish and foster operational efficiencies for field service operations within assigned territory. Champion continuous improvement in all aspects of service delivery. Ensure collaboration and communication with team and division to drive business, improve efficiencies and maintain customer satisfaction.

  • Responsible for daily management of service operations at branch and throughout assigned territory
  • Develop and implement business plan and strategies to attain branch goals
  • Ensure customers’ expectations for service, quality and on-time delivery are met
  • Direct communication with Service Project Manager, technicians, regional staff and service support staff
  • Adhere to safety procedure and regulations and maintains a safe working environment in the facility and in the field
  • Manage, coordinate and prioritize workflow
  • Provide assistance with estimates and service projects throughout the service and service sales group
  • Ensure expedient preparation and processing of all service orders, follow up forms and field service documents
  • Provide or allocate technical assistance with warranty problems and work with warranty administrator toward resolution
  • Allocates technical support and field resources to minimize product down time and maintains close customer contact through resolution
  • Coordinates and ensures ongoing training and required certifications for technicians
  • Implement and coordinate Quality Assurance Plan along with Power Systems Trainer
  • Provide weekly reports to management, bringing awareness of problems and situations that require escalation
  • Assess overall branch performance against branch and division objectives
  • Assist in the development and standardization of work scopes

 

Qualifications and Competencies: 

 

  • Bachelor's degree preferred; or five years related experience and/or training; or equivalent combination of education and experience
  • Must have related experience in generator or similar industry
  • Strong leadership and problem-solving skills
  • Excellent written and verbal communication skills
  • Able to work in a fast-paced, service-oriented environment
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to top management, public groups, and/or boards of directors
  • Proficiency with Microsoft (Word, Excel, Outlook), CRMs

 

Benefits:  

 

         Paid Time Off (PTO)

         401k Employer Match

         Bonus Incentives 

         Tuition Reimbursement Program 

         Medical, Dental and Vision plans

         Employee Assistance Program (EAP) 

         And more!

 

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

 

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at [email protected]. Please note that this email is to be used for accommodation requests, not general employment inquiries.

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