Service Manager

Who We Are:  

IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers. 

IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. 

Key Responsibilities and Expectations: 

Establish and foster operational efficiencies for field service operations within assigned territory. Champion continuous improvement in all aspects of service delivery. Ensure collaboration and communication with team and division to drive business, improve efficiencies and maintain customer satisfaction.

• Responsible for daily management of service operations at branch and throughout assigned territory
• Develop and implement business plan and strategies to attain branch goals
• Ensure customers’ expectations for service, quality and on-time delivery are met
• Direct communication with Service Project Manager, technicians, regional staff and service support staff
• Adhere to safety procedure and regulations and maintains a safe working environment in the facility and in the field
• Manage, coordinate and prioritize workflow
• Provide assistance with estimates and service projects throughout the service and service sales group
• Ensure expedient preparation and processing of all service orders, follow up forms and field service documents
• Provide or allocate technical assistance with warranty problems and work with warranty administrator toward resolution
• Allocates technical support and field resources to minimize product down time and maintains close customer contact through resolution
• Coordinates and ensures ongoing training and required certifications for technicians
• Implement and coordinate Quality Assurance Plan along with Power Systems Trainer
• Provide weekly reports to management, bringing awareness of problems and situations that require escalation
• Assess overall branch performance against branch and division objectives
• Assist in the development and standardization of work scopes

Qualifications and Competencies: 

• Bachelor's degree preferred; or five years related experience and/or training; or equivalent combination of education and experience
• Must have related experience in generator or similar industry
• Strong leadership and problem-solving skills
• Excellent written and verbal communication skills
• Able to work in a fast-paced, service-oriented environment
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or boards of directors
• Proficiency with Microsoft (Word, Excel, Outlook), CRMs

Benefits:  

•         Paid Time Off (PTO)

•         401k Employer Match

•         Bonus Incentives 

•         Tuition Reimbursement Program 

•         Medical, Dental and Vision plans

•         Employee Assistance Program (EAP) 

•         And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

#LI-CH1